Hello I don’t have access to the email used to verify my domain name and it’s been pass 15 days. What can be done please?
Hi @Darcel ,
Just to confirm do you mean you can’t access the email address you used to purchase your domain? Also did you buy the domain via Shopify or a third-party domain host (e.g. GoDaddy)?
From what you’ve said, it seems like you’ll need to gain access to the email address to verify the domain which would be out of the scope of Shopify support. Once I have more details on the questions above, I’ll have a better idea of what exactly the situation is and the best next steps!
Also, if you want to speak to one of our advisors in real time about this (via live chat or callback) where they can check your store admin with you, don’t hesitate to log in here.