How can I view messages from experts on my Shopify job?

Shopify Discussion
1

I created a job and received messages from experts and I can’t read any messages from experts on shopify. What can I do to see their messages?

2

Hi there, @virtuouss .

This is unusual - I am wondering if this is a local device or browser issue preventing you from seeing your messages in the Shopify Experts Marketplace. In order to rule this out, can you please try all of the following steps:

  • Clear your cache and cookies on your browser. After this, completely reboot the browser.
  • Try on another web browser or an incognito window.
  • When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
  • Try another device or on the Shopify Mobile app.
  • Try another internet connection (example, switch to a cellular network on a phone rather than wifi.)
  • Ensure there are no pop ups being blocked in the web browser.
  • Ensure you do not have any firewalls or pop up blockers enabled on the device

Please do let me know if this works for you, thanks!

3

I’m having the same issue, have tried all your steps. Any advice?

4

I am also having this issue on desktop, iPad, and phone. I have tried all of the steps you have mentioned and still not able to view my messages.

5

Hi, @tdave22

In this case I would advise going to our live support team for their advice on this. Please visit Our help Center here and log in to your account to create a support request. Thank you.

6

Hello, @Naturesedge_1 .

In this case I would advise going to our live support team for their advice on this. Please visit Our help Center here and log in to your account to create a support request. Thank you.