How can one resolve VPN access issues to a Shopify store?

Technical Q&A
1

Hello,

We have a technical question for someone familiar with Shopify DNS / redirects for users on a VPN.

Access to our new website, www.arcadiapublishing.com, externally seems to be working just fine for all external users. However, internal users (on our corporation’s VPN) cannot access the site.

We have already updated existing INTERNAL DNS (forward lookup zone) records to match our Shopify store’s IP address. However, internal VPN domain users cannot access the new site, as they receive an “ERR_CONNECTION_REFUSED” page error (see screenshot at the bottom of this post).

We tried going to the IP address directly via a web browser, however, we got a message saying “Direct IP access not allowed”.

Has anyone within the community resolved a similar issue of users who are on a VPN not being able to access ta Shopify store? If so, can you please share what methods you used to troubleshoot and resolve the issue?

Thank you so much for your time and energy!

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2

Hey! Have you found a solution?

3

Hello, NK_ghu. Our situation was resolved by changing our domain name setting saved in the Shopify admin from ‘arcadiapublishing.com’ to ‘www.arcadiapublishing.com’. This was done because unique settings in our VPN’s configuration required the ‘www’ subdomain to be included in the hostname for our internal DNS systems to be able to resolve the website’s URL appropriately.