I recently was contacted with chargeback request claiming a fraudulent transaction. I went to my bank to ask why I, a small business is out of pocket while the ‘investigation’ is underway. i had the amount deducted from my bank and was told there was nothing I could do. has anyone had this happen…

Hi @Jarrod88 , thanks for reaching out to the Shopify community. I hate hearing that you’re dealing with this situation, but I can confirm that it does happen to all businesses. While they are conducting their investigation the only thing you can do is provide them with all your evidence that the or…

Thanks for the information. So who I do lodge an investigation with then to recover loss of stock, and an incorrect chargeback claim amount? The chargeback amount is $90 more then the total amount (a partial refund on the order was successfully conducted)?

We have 2 fraudulent charges and shopify could care less. Funds retracted even though clients have the product

You your dealing with the fraudulent claims plus the loss of stock?!

Hi @Jarrod88 , I know chargebacks can be difficult for merchants especially when you are running a small business. Some payment gateways will allow you to challenge the banks decision in the chargeback, but some won’t. If you’re using Stripe, they don’t allow any challenges to be made, but they woul…

Who do I lodge an investigation with into loss of stock then?! I am just as much a victim if not more as now I am down $400 plus the stock $400 again.

I am dealing with the same thing - customer filed a chargeback claiming that they did not receive the product. I immediately (September 23) submitted screen shots, proof of delivery/tracking, etc. & my account was updated with this message: “What follows is compelling evidence, and a valid remedy fo…

Yes my shop has and it is for $2000 dollars which i had refunded already

How can small businesses handle unfair chargeback fraud claims?

Payments + Shipping & Fulfilment

Buntiform January 8, 2024, 12:37pm 10

Countless times and you’re right, it’s not fair at all. Have you considered looking into tools like IPQS to help flag the high risk orders so you can avoid them? They have a shopify plugin too to make things easier.

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How can small businesses handle unfair chargeback fraud claims?

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