How can the store owner's email be changed if access is lost?

Technical Q&A
1

Hello,

How do I change the store owner’s email? I am logged into the store as a user but not administrator/store owner so I can’t make payment changes. The store owner doesn’t have access either. The store owner’s email has been disabled. So we can’t access crucial administrator information or make any important changes regarding payment.

Any ideas on how we can resolve this?

2

You should contact merchant support directly.

Contact page link: https://help.shopify.com/en/questions#/contact/
If the link keeps redirecting to the home page, try opening the link in Chrome Incognito mode.