How can we add transaction charges for high ticket items?

Payments + Shipping & Fulfilment
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Topic summary

Merchant using Shopify Payments wants to pass payment-method-specific transaction fees to customers on high-ticket items (e.g., 2% for cards, 4% for Klarna/PayPal, free for bank transfer), applied at checkout when the payment method is chosen.

Initial guidance:

  • Support suggested surcharge/fee apps (UpCharge, Feesly, Magical Product Fees) and to contact app developers for capabilities.
  • Merchant clarified these apps add fees before checkout, which doesn’t meet the requirement of adding fees only after a payment method is selected.

Most recent update:

  • Support advised exploring third-party payment providers available in the merchant’s country and contacting them directly to confirm whether they support adding method-based fees at checkout. A help doc on third‑party providers was shared.

Status/outcome:

  • No in-platform solution via Shopify Payments or the suggested apps was confirmed.
  • Next step is to evaluate third-party payment gateways that may support checkout-time, method-specific surcharges. Discussion remains open with no confirmed resolution.
Summarized with AI on January 22. AI used: gpt-5.
1

We use shopify payment gateway. we want to charge transaction charges from customers as we sell high ticket items. how can we do that. we are willing to try 3rd party payment providers as well

for example 2% for card payment

4% for klarna ad paypal

and free for bank transfer

Regards

2

Hi @preitygupta ,

Thank you for reaching out to the Community! I’m happy to provide some assistance with this request, to ensure this gets resolved.

To achieve this, I’d encourage you to check out the Shopify App Store. We have various apps available that may allow you to complete this. For ease, I’ve gone ahead and made a few suggestions listed below that you can look into:

As you are looking for an app with specific features, I’d recommend getting in touch with the app developers directly. They will be able to provide clarification on an app’s capabilities and customizations to confirm whether or not the app will fit your shop’s needs. To get in contact with an app developer, you can head to the Shopify App Store and select Support > Send A Message.

Please let me know if you have any other questions or concerns.

3

Sorry none of them actually solves the issue . These are adding surcharges before checkout

We want to add transaction fee from customers. That can only happen on the checkout when payment method is selected

4

Hi @preitygupta ,

Thank you for the prompt response! That’s completely understandable. In that case, I’d encourage you to check out our third-party payment providers in your country.

For any questions that you may have regarding a specific payment provider and whether they offer this feature, I encourage you to connect with them directly. They will be able to share more information with you and answer any other questions that you may have.

For more information on this, you can check our Third-Party Payment Providers documentation as it touches on this further.

Please let me know if you have any other questions or concerns.