Hi
My name is Bianca, and I’m reaching you due to a challenge we have in online payments.
Our store is SHOPPR (www.shoppr.com.br) that uses SHOPIFY structure and EBANX as online payment processor partner.
We’re a online supermarket platform, we’ve a team of personal shoppers that go to the supermarket to buy grocery for the customers and delivery at home.
Let me explain your difficulty in online payment:
The customer finish a order in our website of total amount BRL 100.00
Our personal shopper is in the supermarket and the customer remember that he forgot yo order x products. No problem! We’ll add this products in the order.
Due that change we now have the amount of BRL 115.50
How do we charge the customer now of this BRL 15.50? Now we send a notification by email saying that he must hame the payment of BRL 15.50 and unfortunately we need to hope that the custumer will pay. We need someone to collect this payment after some time if we don’t receive the Money and several times we need to accept the lost.
Since we have this situation, we’re looking for alternatives to make this extra charge automactcly.
We thought about two options:
- Use the pre-approved option: have the BRL 100.00 pre-approved and correct this amout to BRL 115.50 and charge the correct amount
- Somehow send the charge of BRL 15.50 aucomaticly to the card after we finished the order
Our IT team notice that in both options we need to have the TOKEN info from the transaction.
We need your help to see how can we get access to the TOKEN info through EBANX structure in SHOPIFY.
Is that a way for us to do that? Can someone help us?