How can we implement AI in customer service?

Ask Me Anything Q&A Stokedoatsama

Topic summary

The discussion centers on implementing an AI assistant for customer service that can handle product-related inquiries.

Initial Question:

  • How to deploy an AI assistant with comprehensive product knowledge to answer customer questions

Recommended Approach:

  • Purchase available AI plug-in solutions
  • Create a training document containing:
    • Frequently Asked Questions (FAQs)
    • Previously received customer queries
    • Anticipated questions
    • Corresponding responses
  • Use this document to train the AI bot

Status: The discussion remains open with one suggested solution provided, but no implementation decisions or further technical details have been discussed.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

H

In which way can we get an AI assistant in Customer Service, that knows all our products and can answer customer’s questions about our products?

2

Hi - There are a number of AI options available as plug-ins which you can purchase. You’ll need to train your AI bot so my recommendation is for FAQs and customer queries, you build out a document with all sorts of questions that you either can envision, or have already received. Include your responses and train your bot that way.