How can we improve Shopify Payments setup?

Payments + Shipping & Fulfilment

Topic summary

A Shopify Payments team member is soliciting feedback to improve the onboarding and verification process, particularly from merchants who signed up within the past 6-12 months.

Requested feedback areas:

  • Business type selection clarity during signup
  • Unclear or broken steps in the flow
  • Most painful aspects of the process
  • Small changes that could save time

Current status: The discussion remains open for merchant input.

Notable concern raised: One user reported stopped receiving bank transfers and claims support has been investigating for 2 weeks without resolution, expressing distrust in the service. This represents a critical operational issue rather than onboarding feedback.

Summarized with AI on October 24. AI used: claude-sonnet-4-5-20250929.
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Hi folks, I’m Ramanan and I work at Shopify Payments. We care about making Shopify Payments signup/verification simpler and less stressful, and we’d value your feedback. If you onboarded (or tried to) in the last 6–12 months, we’re especially interested in your experience.

Please share the country/region you onboarded Shopify Payments in, then share:
• ⁠Business type selection: What’s confusing about this step when you start Shopify Payments signup?
• ⁠Where else did the flow feel unclear or broken?
• ⁠What hurt the most?
• ⁠What’s one small change that would have saved you time?

No sensitive info, please. We genuinely appreciate your feedback and thoughts - it directly influences our product plans. Thank you for sharing!

1 Like
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Hello

Shopify payments are a scam. I stopped receiving the money transfers to my bank. I have contacted the shopify support team and for 2 weeks now they are telling me that the backend team is looking into it.

Dont use shopify payments. they are not to be trusted!!