How can we merge accounts on Shopify?

Retail & Point of Sale

Topic summary

Merchants seek the ability to merge customer accounts, expressing frustration over years without clear updates and the burden of workarounds.

Impact shared: a brick‑and‑mortar merchant imported customers multiple times (no primary key), creating duplicates; many customers also opened new online accounts during COVID. Order histories are split across profiles, complicating reporting and analytics.

Shopify staff acknowledge the longstanding demand, say the team is actively looking into it, and have escalated feedback and use cases from this thread.

Most recent update: a staff member clarifies that a “merge customers” feature exists, with Help Center documentation detailing what data is merged and its limitations. A linked community post outlines a solution for merging customer profiles.

A separate request to merge entire stores (including orders and gift vouchers) is raised. Shopify provides no feature or timeline for store-to-store merging; feedback has been passed to developers.

Status: No rollout dates shared. Users are directed to the Shopify Changelog for any future releases. A screenshot with site UX feedback was posted but is tangential to the main issue.

Summarized with AI on December 23. AI used: gpt-5.
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Hey there, @MudandHoneyCF . Thank you so much for taking the time to make this post in the Shopify Community.

First, let me thank you for making this post and providing some additional feedback on the long requested ‘Account Merge’ feature. You’re absolutely correct that this has been something that has been requested by users for years, and it’s always good to poke the Shopi-bear and remind us about requests when things become quiet.

I’m happy to let you know that our Team has absolutely seen all of the requests for this feature over the years, and are actively looking into this. Though I have no information that I’m able to share publicly at this time, you can rest assured that folks are absolutely looking into this request, and the many pieces of feedback we’ve received on the request over the years. I’ve got ahead and made the team aware of this post, as well, just for give them more examples of the value this feature would bring.

If it’s not too much to ask, I’d love to hear about why this feature would be helpful for you and your business. Context is key when it comes to feedback, so we’d love to hear about the ‘why’ behind this request from your unique perspective. I’m also interested in learning more about your business, too! My family operates a small art store in Western Canada, so whenever I have the chance to chat with other merchants about how to improve the Shopify Platform, I always try to get as much value from the interaction as possible.

Feel free to follow up with me here! Also, if you have any additional feedback for us, please feel free to let us know, and I’ll pass that info along.