Our customers are angry when they have to pay customs and duties when they products arrive.
What is the best way to offer a 2-3 day shipping option to Canada with DDP paid so the customer doesn’t have to worry about it?
Hi there, @tribalmarkz .
It’s great to see that you’re looking for a way to make ordering from your store easier for international customers. I’d be happy to provide you with some information!
If you’re the Advanced Shopify or Shopify Plus plans, and meet certain requirements, you may be eligible to access the beta program to collect duty and import taxes at checkout. If you meet these requirements and want to know more, you can reach out to our live Support team via our Help Center.
If you’re not eligible for charging duty and import taxes at checkout, then you can use a third-party app from the Shopify App Store. To do so, you’ll follow these steps:
- Add country or region of origin and HS codes to your products.
- Install an app from the Shopify App Store that calculates duty and import taxes.
Here are some app options:
Just keep in mind that third-party apps might charge you additional recurring or transaction fees. Additionally, if you needed assistance with these apps, you would need to contact the app developer directly.
I hope this helps, and let me know if you have any more questions!
Yes that is good information but it didn’t answer my question.
Hi, @Jimbo4 !
Thanks for joining the thread. Can you tell me more about what information you’re looking for? If you’d like to learn more about duties and import taxes when using Shopify Markets, feel free to check out this help document.
I’d be happy to assist you further once I know what you’re looking for!