+1 to adding this feature as well.
Some of our customers prefer to order via text/IG message and having the ability to send an SMS notification on draft orders would be great!
Topic summary
Main issue: Merchants want SMS notifications for draft orders (merchant-created orders) to keep customers informed, especially when orders originate via Instagram/WhatsApp DMs and email is rarely used.
Initial status: Shopify staff confirmed SMS notifications originally worked only for online checkout orders, not draft orders. Third‑party apps (e.g., Shipway, Maestrooo) were suggested as workarounds.
Update: A merchant reported success sending SMS order confirmations for draft orders after adding a mobile number to the customer profile before marking the order as pending. Shopify staff then confirmed the feature: if a customer enters a phone number at checkout when paying a draft order invoice, they receive SMS order confirmation. Screenshots (attachments) illustrate the order timeline.
Limitations: There is no native way to send the invoice link via SMS directly from Shopify; merchants currently copy and paste the checkout link (via mobile app). Shopify staff requested clarification and offered to pass on feedback.
Current state: Some later commenters (2023) say it still isn’t working or isn’t a standard feature, indicating ongoing friction. No clear resolution on native SMS invoice sending; feature announcements/changelog should be monitored.
2 Likes