Hi there,
It sounds like you made a purchase and it hasn’t arrived yet - do I have that right?
To clarify, Shopify is an platform designed to enable business owners to build and manage their own online store - However, Shopify doesn’t manage individual businesses or orders. Here’s some more information on that.
I do understand the frustration that comes with not knowing what is happening with an order, we have a helpful guide here you can follow and based on your experience, it offers what the best next steps will be for you.
If it’s been over 30 days and you haven’t received your order or any communication, please use the “Report a merchant” function here to allow our teams to investigate.
Thank you!