When cancelling an order (for any reason), an email is sent to the customer alerting them of the cancellation. I do not get an email or alert of a cancelled order if one of my employees do it.
How do I setup my store so that I also get a email of any order cancellations? I would like to get emails of cancellations, so that I am on top of things.
Thanks!
Greetings, @mm03 .
Thank you for reaching out and posting this question!
I understand that you’d like to receive order cancellation emails when one of your employees cancels/refunds an order. While there isn’t a way to send an email alert to the store owner for cancellations or refunds, I can see how such a feature can be beneficial for merchants working with a team of staff. I’d be happy to share your feedback as a feature request with our development team for considerations in future updates. If Shopify moves forward with any changes, then we’ll be sure to announce them on the Shopify Changelog.
That being said, I did find a third-party app, called Logify, which can keep track of all activities and admin logs within your shop. Although this app doesn’t send email alerts, it can keep track of all activities performed by your staff - including cancellations, theme changes, and much more. Also, if you need any help with this app, then the app developer is always available to assist you. Simply reach out to the developer through the contact information found in the Support section of their app’s page.
I noticed that you’re a new member of the Shopify Community! I’d love to hear more about your business! What kinds of products are you selling? Do you have a marketing plan in place for your store?