How do I cancel an app subscription?

Shopify Discussion

Topic summary

Canceling a Shopify app subscription depends on how the app bills you.

  • Determine billing method: Check Admin > Settings > Billing > Subscriptions or your monthly Shopify bill to see if the app is billed through Shopify. If it’s not listed, the app likely uses a third‑party billing system.

  • If billed via Shopify: Removing/deleting the app from your store will also cancel its billing.

  • If billed via a third party: Cancel the subscription inside the app first (use the app’s own cancellation flow), then remove the app from your store. If you can’t find the option, contact the app’s support to request cancellation.

  • Recent tip: Visit the app’s pricing page and, if available, switch to a free plan to immediately stop paid charges.

Outcome: Clear steps provided for both billing scenarios; no confirmation from the original poster, so resolution status is unconfirmed.

Summarized with AI on January 10. AI used: gpt-5.
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If the app is billed via your Shopify admin (ie. you see the charge for the app on your monthly billing statement – ie. go into your Admin > Settings > Billing > Subscriptions) … then you simply need to remove/delete the app from your store, and the billing for it will also be canceled.

If the app charges you via a third-party system (ie. it’s not part of your Shopify monthly billing), then you would need to cancel the subscription via the app, before removing it from your store. If you’re having trouble finding where to cancel the subscription within the app (and you’re sure that it’s being billed by a third-party, and not via the Shopify admin), then you can always reach out to the app’s respective support team to request cancellation.