How do I cancel my subscription immediately?

Shopify Discussion

Topic summary

A user wants to immediately cancel their Shopify subscription after receiving an email about a €399 charge, despite believing they closed their account in 2022.

Key steps to ensure complete cancellation:

  • Pay any outstanding charges before deactivating to avoid future bills
  • Cancel third-party apps separately, as they may bill independently of Shopify
  • Turn off auto-renewal for custom domains through the domain registrar’s website
  • Use the Recovery Tool to verify which stores are associated with the email address

Important notes:

  • Store information remains accessible for 2 years after deactivation
  • Review billing history to understand charge breakdowns
  • Contact Shopify Support directly through the Help Center for account-specific verification

The situation remains unresolved pending user confirmation of their billing history and whether they’ve completed all cancellation steps.

Summarized with AI on November 18. AI used: claude-sonnet-4-5-20250929.
1

i want to stop my subscription

J’ai bloqué mon compte en 2022 mais j’ai reçu un mail disant que j’allai être débité de 399€

2

Hi there, @Jay118 .

Thanks for posting to the Shopify community.

I understand you received an email stating that you will be debited €399. To confirm, is this the only email you received prior to closing your account?

When cancelling your subscription and closing your Shopify store, you’ll receive an email to confirm that your store’s deactivated. You can still re-open your store or view your past bills, and your store’s information is guaranteed for 2 years.

I would like to share some things to note before closing your store to ensure you’re not billed in the future.

  • Make sure that you pay any outstanding charges that you might have. If you have no outstanding charges against your account, then you won’t receive a bill after deactivating your store.

  • If you have any third-party apps that have your payment information outside of Shopify, then cancel your service with those apps to avoid being billed externally after you deactivate your store.

  • Make sure to turn off auto-renewal for your custom domain on your registrar’s website to avoid unexpected charges.

When viewing your Shopify bill, it should show a breakdown of charges next to it. You can refer to our help center resource for more information on charges.

Lastly, you can also use our Recovery Tool to ensure that your account has been closed on your end. By entering your email address in the recovery tool it will send a list of store(s) associated with that email to your inbox.

If you’ve double-checked all of this information and are still unsure, you can reach out to our team via the Shopify Help Center so we can take a closer look at your billing history and confirm this information for you.

I hope this helps!

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