How do I cancel or pause my subscription? I was invited by another person to his store and to be able to explore the platform i have to connect my credit card. But how do I cancel now my account/remove my credit card? UX is just terrible, I do not see any button or settings where I could delete m…

Hello @test2334 It’s easy to remove your credit card details from Shopify! Just follow the simple steps from this article: https://www.websitebuilderinsider.com/how-do-i-remove-my-credit-card-details-from-shopify/ I hope the above is useful to you. Best regards, GemPages Support Team

Hey, @test2334 ! Welcome to Shopify Community! If your store is currently on an active plan with the first invoice paid, you have the option to pause your store and continue working on it at a reduced rate ($14 USD or less per month depending on your region). This is an ideal option if you would li…

Hey, [email removed] Mimi17 ! Welcome to Shopify Community! I’d love to help you out and resolve the issue that’s preventing you from closing your store. Could you please share more details about the issue you’re experiencing so I have a better understanding of it? If you have screenshots that show t…

Hello @Summer For my Shopify store, When my subscription ends, will my store be deleted, or can I pay again maybe 1-2 months later, buy another subscription, and get my store back? Thanks, Nutmeg

Hi Nutmeg! Rest assured that your store data is maintained for 2 years, as noted in our Help Center . We do always recommend creating a physical backup of your store data whenever possible though. Exporting your customers, products and theme file, as well as making copies of any content like blogs o…

I put stores on pause / deactivate and still trying to charge. Can’t get logged in after trying to reset password. I was trying a couple stores and am 99% sure I cancelled or deactivated all the stores after $1.00 trial period. Filed complaint with PayPal to escalate the issue. In the meantime, I pu…

Hi @Blsx3 , Thanks for adding your feedback to this thread. I’m happy to provide some assistance with this, to ensure it gets resolved. If you’re unable to access your shop, you will want to connect with us directly . This will allow our support team to get you authenticated, as we wouldn’t have ac…

It is soooo obvious guys how you over complicate things so users can’t delete their account! It is sooo clear hhow you try to hold the customers making it impossible to cancel! UNBELIEVABLE. The link that you provide where it talks about a delete button. Well, there is no delete button you just can …

How do I cancel or pause my subscription?

Shopify Discussion

mimi17 October 13, 2023, 5:39am 4

hi there

I need help going back to my store page so I can cancel my store and start from scratch. but they do not show me the settings button, and I’ve tried everything. please can you help me

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How do I cancel or pause my subscription?

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