Common let’s fix this issue. Make it easy to swap shipping to pick up.
Topic summary
A merchant received their first order but needs to change it from delivery to pickup at the customer’s request. Shopify does not allow direct modification of fulfillment methods after checkout.
Current workarounds include:
- Refunding the shipping fee while keeping the original order
- Canceling and creating a draft order with correct fulfillment method (recommended to avoid partial refund complications)
- For shipping-to-pickup changes: Create a 100% discounted draft order with new fulfillment details
Community frustration: Multiple users express dissatisfaction that this basic feature remains unavailable 4+ years after the original request. Merchants argue that requiring order cancellations and repayment creates poor customer experience, especially for simple changes like adding discount codes or switching fulfillment methods.
Shopify staff acknowledged the feedback and promised to forward it as a feature request, but no implementation timeline has been provided despite sustained community demand.
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