Hi all,
I was mistaken to add the account in the first place now I don’t know how to change it over as it doesn’t match with any of my accounts. can someone tell me the Shopify email for direct support or if someone from the team of Shopify can get in touch with me asap thanks in advance. I saw some similar discussions in the past but no one is answering anymore so I am typing a new question thanks
Hi there, @MartinaD .
I would advise reaching out to our live support team directly to deal with this situation, as I realise this is important for you and this team will have access to your account.
Our live support via phone, chat or email can be reached via our support portal here. Simply type your query into the “ask about a topic” bar, then hit continue to support to access. Here’s a video showing the steps in action.
I hope this helps - I’d love to help you out with some business growth ideas - how do you feel things are going at the minute? Is there anything you’d like to improve or change?