I accidentally entered the wrong birthday when signing up for shopify, how do you change it to the right age? I can’t upload my ID with the wrong birthday in!
Hey, @disruptivefutur ! Welcome to Shopify Community!
We’ll need to access your account in order to help you update your personal details. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
After visiting the link and logging in, you’ll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you’ll be able to find the options for support below the help docs that are presented to you.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!
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Hello how long do I have to wait for an email to fix my birthday on my shopify account? I’ve been waiting for days on days now!
Hey, @Liyahleisure !
Our standard response time for emails is 1-3 business days but this may change due to unforeseen increases in support requests. Please rest assured the account information update will be done as soon as possible and our escalated team will get in touch with you as soon as they can.
Thanks for your patience and understanding while we work to get to your request!
I am still waiting for a response for almost a month now. This is pathetic. Can anyone come and help me personally from your end?
I have the same issues and they locked my account. At least they unlocked it but the problem still persist. If you find a way to fix it share it here please, I would appreciate 
They customer support cant even give me a date as to when they’ll reach back to me to help me solve this. I regret working with Shopify. They are pathetic.