When our customers have placed an order for pickup, right after they have placed the order they receive an email with an order confirmation that states an estimated delivery time. I cannot find the order confirmation for pickups in the messages and I have therefore been in contact with Shopify PLUS support and they have sent me here. Where do we find this message so that we can correct it. We have set in pickup that it can take 5+ days before the pickup is ready, but in the email Shopify makes an estimated delivery time that we cannot always meet and it creates confusion
Topic summary
A merchant is experiencing an issue where pickup order confirmations incorrectly display estimated delivery times instead of pickup-ready timeframes. Despite setting pickup availability to 5+ days in their settings, the automated email shows delivery estimates that don’t align with their actual pickup timeline, causing customer confusion.
Current situation:
- Shopify Plus support directed the merchant to community forums
- The pickup-specific order confirmation template cannot be found in the standard notifications settings
Proposed solution:
- Customize the default “Order confirmation” email template in Settings > Notifications
- Use Liquid code to detect pickup orders and conditionally display appropriate messaging
- Replace delivery-related text with custom pickup instructions
The discussion remains open regarding specific implementation details for the Liquid code customization.
@LauraSchmidt1 Hi, the default Shopify order confirmation email shows an estimated delivery time even for pickup orders, which can’t be changed unless you customize the email template. You can edit the Order confirmation in Settings > Notifications and use Liquid code to detect if it’s a pickup order, then replace the delivery text with a custom pickup message.
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