When I click on my products in Instagram there is a Shipping & returns section - how do I update this information?
Topic summary
Issue: Updating the âShipping & returnsâ section shown on Instagram product pages for a Shopify-connected shop.
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Initial guidance: Edit in Shopify Admin via Settings > Policies > Return Policy (admin.shopify.com/store/[store]/settings/legal). You can toggle the policy on/off and customize text.
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Reported problem: Several users say Shopify changes do not reflect on Instagram. Instagram continues to show its default 14âday return policy. One user asks how long updates take to sync; others note no change even after toggling settings.
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Working solution (latest): Update return/shipping details directly in Meta Commerce Manager (Facebook/Instagramâs commerce backend). A user reports the IG info updated immediately after doing this and provides a YouTube tutorial link.
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Outcome: Consensus shifts toward using Meta Commerce Manager to control the Instagram âShipping & returnsâ display. The timing/behavior of syncing from Shopify Policies to Instagram remains unclear.
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Media/links: A screenshot of the relevant Meta Commerce Manager screen and a YouTube walkthrough are central to the solution.
Status: Partially resolvedâuse Meta Commerce Manager for immediate changes; unanswered question about Shopify-to-Instagram sync delay or full disablement via Shopify alone.
did you ever figure this out?
1 Like
Also looking for the answer, thanks
Hey there,
Youâre going to have to head on over to Settings > Policies (right at the bottom, along the column with Store Details, Plan, Billing etc) > Return Policy
You can then turn it Off/On & alter the details as you deem fit for your store.
Hereâs a direct link to this (Please replace /___/ with your store name)
https://admin.shopify.com/store/___/settings/legal
Hope this helps
x Tasha
Hey there,
Youâre going to have to head on over to Settings > Policies (right at the bottom, along the column with Store Details, Plan, Billing etc) > Return Policy
You can then turn it Off/On & alter the details as you deem fit for your store.
Hereâs a direct link to this (Please replace /___/ with your store name)
https://admin.shopify.com/store/___/settings/legal
Hope this helps
x Tasha
How long does it take for the changes made in these settings to reflect on Instagram Shop?
Anybody ever able to figure this out? Mine is doing the same thing and I would like to edit it as it is wrong in IG.
This did not work for me. My IG shop still has the IG return policy of 14 days listed. However I see other shops and they were able to somehow disable the IG return policy to reflect their actual store policy. Even when I switch the button to on, thereâs no change on my IG shop to reflect my custom policy. I donât understand how other stores were able to completely remove instagrams return policyâs â14 daysâ as mine currently states. Am I missing another step once I toggle it on or something? Help.
1 Like
This is the solution, it worked for me first try and updated the info on instagram immediately.
You do it via meta commerce manager.
This is the solution, it worked for me first try and updated the info on instagram immediately.
You do it via meta commerce manager.
This is the solution, it worked for me first try and updated the info on instagram immediately.
You do it via meta commerce manager.