How do I configure Shopify payment without an SSN?

Shopify Discussion
1

I can’t reach the help center, it shows me this error since two days “Internal Server Error”

My question is about shopify payment : i have my company in USA with my EIN but i’m not living in you USA so i don’t have SSN which normal, what should i add in the configuration of my shopify payment instead of SSN @Shopify_77 staff

Best regards,

2

Hi @Elitemarketing

Thank you for reaching out about this. In this case you will need to contact our authenticated support to have your identification request escalated to the team that handles these reviews. If you have received an email about your account verification you can reply back to that directly for additional help.

I know you mentioned you are having troubles currently accessing our Help Center. We are aware that some merchants are facing this issue and are actively working on getting this resolved.

  • Please try refreshing the Help Center page 2-3 times
  • Clear your browser cache
  • Try in different browsers and devices
  • Try using mobile data instead of WiFi
  • And make sure that all your store details are filled in under Settings > Store Details

If that is still not working for you please reach out to our support via our social media channels for more real time troubleshooting: X - @shopifysupport or Facebook Private Message - Shopify.

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