So I want to cancel my dser’s subscription, I emailed them like it said to do and this was the response,
"Dear friend!
This is Tracy from DSers support team.
I hope you are doing well today.
You need to downgrade your plan to Basic first, then found Shopify support to refund.
Please let us know if it works for you, and I am more than happy to help you when you need.
Have a nice day
Best regards,
Tracy"
I have downgraded my Dsers to basic, now I’m contacting shopify as Tracy has said to stop my subscription. I’m not sure, maybe the subscription has ended because I’ve downgraded to basic, but I’m doing what tracy has said. Help?
Greetings, I hope your day is off to a good start.
I definitely understand your confusion about this process. The reason DSers directed you to Shopify to process the refund is because Shopify bills your account on DSers behalf.
Your next step here is to contact our live advisors as our community team does not have access to specific accounts. Please visit our Help Center and log in to your account to create a support request through live chat, email, or callback. Once you have logged in to your account, type your request in ‘Ask about a topic’, scroll down to ‘Get Support’, and then click ‘Continue.’ You can then select Live Chat or Call-Back.
Once speaking to an agent simply explain the situation and the advisor will handle the next steps to process the refund. This generally requires us to email the developer for confirmation, once confirmed we will refund your card.
In the meantime, I would love to hear more about why you aren’t happy with DSers. Are you also leaving Shopify? Or just pivoting your supply plan?