On my customer list, many customer emails are identified as “Pending.” Clicking on “Pending” takes me to a page that says “Email awaiting confirmation.” Do I need to do something that confirms emails? [Screenshot 2023-02-07 at 11.35.32 AM.jpg] [Screenshot 2023-02-07 at 11.35.48 AM.jpg]

Greetings, @craigmitchellar . Thank you for reaching out and bringing this to our attention! It looks like you’re using the double opt-in feature for the email marketing on your store. While you don’t need to do anything to confirm the subscriptions at this stage, you’d simply need to wait for the…

Thank you Elias! You can see my store at craigmitchellart.com Craig

Hey, @craigmitchellar . Thank you for following up and sharing your store URL! I’ve taken a look at your store ( craigmitchellart.com) and I think your store looks amazing! I really like the use of various sections on your homepage. However, I think there could be an opportunity to use sections, su…

My email subscriptions also say “pending” in Shopify, but we use Klaviyo for email marketing. Could that be why Shopify says pending rather than subscribed?

Hey, @snoozygummy . Thank you for joining this thread! Based on my knowledge, third-party mailing services (eg. Klaviyo, Mailchimp, etc.) does recommend using the doubt opt-in feature from Shopify so you may still see the “Pending” status for some of your customers. Some of these mailing service p…

Elias, I have the same issue with many “pending” customers. I have turned off the double opt-in and that has helped future customers. How can I email these “pending” customers an offer in hopes to get them back to my website?

Hey, @EquineSkys . Thanks for joining the thread. I understand that you have many customers with the pending status for the email subscriptions, and you’d like to send an email to them with an offer so that they can come back to your website. Since it’s possible that some of these customers have …

Hello Elias, Thank you for the answer, we have the similar situation. There are around 40 customers in pending status. I understand that we need to wait their action to validate, or not, however I wonder if you suggest to send them a kind reminder mail to accept ? Thank you !

Hello, @ValentElle . Thank you for joining the thread and posting this question! Due to the CAN-SPAM Act and EU Privacy and Spam Policy , I wouldn’t recommend sending a reminder to customers as it could also be seen as spam. Instead I’d recommend running ad campaigns to attract more customers and p…

Thank you for the answer, thats what I was not sure also.

We also have thousands of pending statuses. Is there a way to change the status to ‘subscribed’ in bulk? Is that possible?

How do I confirm pending customer emails?

Shopify Discussion

ankletme May 12, 2024, 9:43pm 13

Hi, I have this setting already done and most of my subscriptions say pending, I did one myself and didn’t get the confirmation email, and it’s not in junk mail either. Is there something else that may not be enabled for customer subscriptions? Thanks

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How do I confirm pending customer emails?

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