Hey, @EquineSkys .
Thanks for joining the thread.
I understand that you have many customers with the pending status for the email subscriptions, and you’d like to send an email to them with an offer so that they can come back to your website.
Since it’s possible that some of these customers have chosen to opt-out of the email subscriptions, then I wouldn’t be able to advise on emailing them. Instead I’d recommend implementing some apps for exit offers and popups, such as Privy - Pop Ups, Email, & SMS or Exit intent Pop ups, so that you can incentivize customers to sign-up to the email subscriptions.
That being said, if you’d like to send them an email, then you can send an email message to a customer by clicking on the email in their profile. However, I’d also recommend reviewing the CAN-SPAM Act as well as the EU Privacy and Spam Policy to learn more about the regulations prior to contacting the customers.
If you have any other questions, then don’t hesitate to let me know!