Hi, I bought a domain mydomain.pt 1 month ago and now I was going to connect to shopify and it’s telling me that the domain is already connected to another shopify store… How do I solve this?
Hi @Forum_Martino ,
This may have happened if you mistakenly linked the domain to a different trial account, which is often the case.
To resolve this, you’ll need to get in touch with Shopify Support directly and provide proof of your ownership of the domain. It can be a screenshot from your domain dashboard proving you have control over the DNS settings.
This will help verify you as the domain owner and enable Support to disconnect the domain from it’s current place so that you can go ahead and connect it where you wish. You can connect with a Support Advisor for assistance by going to this link, logging in to your account and creating a support request.
Hope that helps!
I also wanted to mention that you can opt to have multiple domains connected to your store, this enables you to tap into selling internationally. When you are ready to expand your market globally, you can learn how to add international domains and find more details on international selling through various Shopify resources.
Here are some to bookmark when you’ve reached this stage: The Ultimate Guide to International Ecommerce and Shopify Markets: How to Expand Your Store to Multiple Countries.
If there is anything further I can assist with, don’t hesitate to ask!