How do I contact live support to get help from a real person?

Shopify Discussion

Topic summary

A store owner needs to speak with a real person because the automated assistant keeps looping; they suspect a bug affecting all pricing. No technical details about the bug were shared.

How to reach live support:

  • Go to the Shopify Help Center and start a chat with the Help Center Assistant (the automated chat).
  • Log in, describe the issue, then explicitly request to speak with a team member to begin a live chat with a human.

Alternative contact methods if chat doesn’t connect:

  • Message Shopify via Facebook.
  • Contact Shopify Support on X (Twitter).

Outcome and status:

  • No resolution to the pricing issue yet; guidance was provided on how to access live support.
  • Discussion remains open pending successful connection with a support agent and further diagnosis of the pricing bug.
Summarized with AI on December 29. AI used: gpt-5.
1

I need to chat with a real person not the automatic virtual assistant who keeps sending me in a loop.

I think my shop has a bug and it’s affecting all my pricing. Thank you!

2

Hi @vintage-kitchen ,

Thank you for reaching out. You can connect via live chat by heading to the Shopify Help Center and speaking with the Help Center Assistant. Once you have logged in and explained your issue in the chatbox, you can request to speak with a member of our team and can then start a live chat. If you’re unable to connect, please reach out to us on Facebook or X and we can help you reach out.