Hi! I want to create an email for abandoned checkout using the shopify email editor, but there’s no template for it.
Topic summary
A user wants to create a customized abandoned checkout email but cannot find a template in the Shopify Email editor app.
Solution provided:
- Navigate to Settings > Notifications > Customer Notifications
- Under the “Order exceptions” section, click on Abandoned Checkout
- This allows editing the abandoned checkout notification template
Note: The abandoned checkout email template is managed through Shopify’s notification settings rather than the Shopify Email editor app itself.
Hi @Avvoyer !
In order to edit your Abandoned checkout notification template, you will need to go to >Settings >notifications >customer notifications and, under “Order exceptions” sections, click >abandoned checkout.
