i cant deactivate my shopify store . When i try to deactivate store they say that “all the outstanding invoices must be paid” what should i do
@abdulrafeh123 , Hope you are doing well.
If you are unable to deactivate your Shopify store because of invoices, you need to ensure that all pending payments are paid before you proceed with the deactivation.
Please Remember, it is essential to clear all outstanding invoices before deactivating your Shopify store to avoid any issues. Shopify customer support is available to help you if you have any doubts.
Hi, @abdulrafeh123 .
Welcome to the Shopify Community.
When closing your Shopify store, you’ll want to ensure you’ve paid any outstanding charges you may have, cancel your service with any third-party apps and turn off auto-renewal on your domain to avoid future charges.
I recommend reviewing our pausing or deactivating your store resource for more information. I’ll also include a screenshot of our pre-store closing list for better visibility.
As @webwondersco has mentioned, if you need assistance with closing your store or have additional account-specific questions, you can create a support request via the Shopify Help Center.
How to contact Shopify Support:
- Log into your account through the Help Center
- Select Account > Pause or close your store from the topics provided
- Scroll to the very bottom to view our available contact options under Get Support