How do I delete a domain in my ecommerce platform?

Store Design

Topic summary

Issue: Difficulty deleting non-primary domains in a Shopify store. The store has one primary domain and three additional domains that redirect to it; no option appears to manage or delete these, and an old name persists despite changing primary details.

Context: In Shopify, the primary domain is the main address, while additional domains can be set to redirect to the primary. Domain deletion/management typically requires access via the Shopify admin with store owner permissions.

Latest guidance and actions:

  • Confirm you are logged into the Shopify admin as the store owner (not just staff).
  • If deletion is still unavailable, use the Shopify Contact Us link to log in and verify ownership.
  • From the Help Center, select the relevant topic and use “Get Support” to speak with a Support Advisor to review and assist with domain removal.

Status: Unresolved in the thread. Next step is contacting live support for verification and domain management. Open questions: whether the poster has owner-level access and the exact in-admin path for deleting redirected domains.

Summarized with AI on February 4. AI used: gpt-5.
1

Hi, please can someone help.

I have 1 primary domain in shopify and 3 more underneath which directs me to the primary one. There is no option to manage and delete, even when clicking on each domain. I decided to change the name mid process through developing my shop and that name is stuck despite changing the primary details. Please can someone look into this, i have watched youtube videos and checked the shopify forum and there is no information on how this can be handled.

Thank you!

2

Hey @myliyana .

Thanks for reaching out.

I appreciate the context that you have shared with us as that is very helpful! Could you confirm with us if you are logged into the admin of the online store, by any chance? In order to remove domains that are directed to the online store, you will need to be the store owner.

With that being said, if you can confirm that you are the admin of the online store and you cannot remove the domains in questions. It would be best to reach out to our live support to have a further look by logging into your online store using the Contact Us page. This will allow us to securely verify you as the store owner.

Once you successfully login, you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the domains.

Looking forward to your response.