How do I disable abandoned cart emails?

Topic summary

How to disable automated abandoned checkout emails (reminders sent to customers who leave without completing payment).

Key locations (varied by UI/version):

  • Earlier UI: Settings > Checkout, then deselect the abandoned checkout email option (not under Settings > Notifications).
  • Shopify Summer ’22 and later: Settings > Checkouts & Accounts, scroll down to Abandoned checkout emails, uncheck the box, and Save.

Visibility caveats reported:

  • Trial stores: option may not appear until a paid plan is selected.
  • Not-yet-live stores: some users report the setting doesn’t show until the site is live.

User experiences/outcomes:

  • Initial poster on trial couldn’t see the toggle; support confirmed it appears after choosing a plan.
  • Multiple users later could not find the setting under Notifications; guidance clarified it’s under Checkout/Checkouts & Accounts.
  • 2022 update confirmed new navigation; screenshots were shared throughout and are central to following the UI.
  • As of 2023, a few users on paid plans still report the option missing, with no clear resolution provided in-thread.

Status: Partially resolved with updated navigation and prerequisites; remains open for cases where the option is still absent.

Summarized with AI on January 12. AI used: gpt-5.

Thank you LorraineD24!

I’ll head back there when I go live :slightly_smiling_face: