Shopify has recently made changes to the POS view to include turning it to the customers. Some stores may have asked for that but we need a way to turn this off. How do we disable this feature? It’s not an app we downloaded. Apparently, it is a new feature and is not customizable to the point where we can remove it. Our customers do not need to see the screen and it is a pain where there are even more things to do to checkout than before. Shopify, please make this feature removeable.
There’s a setting for this. Go to your Shopify admin, then Settings > Point of Sale, and look for “Customer receipt selection” and toggle it off. After that, force close the POS app and reopen it so the change actually kicks in.
That should stop the whole “turn to customer” flow from appearing at checkout. It worked for a bunch of other merchants who hit the same issue after the update rolled out.
If the toggle is not there or it still shows up after restarting, worth reaching out to Shopify support directly since it could be a rollout inconsistency on their end.
The customer-facing display in Shopify POS cannot be fully disabled. It’s a built-in feature connected to the POS Terminal hardware and customer-facing tablet setup, and currently Shopify does not provide an option to turn it off completely.
Based on Shopify’s current documentation, there is no setting or toggle available to fully disable the customer-facing checkout screen.
You can contact Shopify Support directly and share your feedback with them.
Thanks
I appreciate the response but you lost me after Settings because there is no Point of Sale directly after that in my view. This is what I see in Settings below. If I choose Sales Channels then Point of Sale, there is nowhere to make any changes like that. I can’t find anywhere where there is a Customer receipt selection to toggle.
Try this instead: Sales Channels > Point of Sale > then look for a Settings or Editor option inside there rather than going through the main Settings menu.
They seems to recently moved settings for this
Check this referenced document.
Finally found where to disable it! It was under Checkout Section, not Configure like what was described. Just had to scroll down a little bit more. It remains to be seen if it changes things on the POS! Thank you so much for your help.
Glad you got it sorted! And yeah, a lot of people assume it cannot be turned off so hopefully this helps anyone else running into the same thing.