How do I dispute a price adjustment through UPS?

Shopify Discussion

Topic summary

Disputing a UPS price adjustment. Guidance depends on how shipping is set up.

  • If using Shopify Shipping (purchased labels via Shopify): submit the dispute through Shopify Support.
  • If using your own UPS account: contact UPS Customer Support or your UPS account manager directly.

No evidence or specifics (e.g., invoices or screenshots) were shared. The discussion provides direction but no confirmed resolution; next step is to reach out to the appropriate support channel based on the account type.

Summarized with AI on January 5. AI used: gpt-5.
1

Hello all!

I need some help/advice. I need to dispute a price adjustment via UPS. Can anyone help?

2

Hello @Ann-815Gardens ,

If you are using Shopify Shipping, then you need to coordinate via Shopify to resolve any disputes.

If you have your own UPS account, then life is much better; you can contact UPS Support or your UPS account manager for any help.