Hi Karmainindustries,
I completely understand that you’re feeling frustrated right now, especially since you’re unsure how to resolve the issue with your storefront being blocked. I also noted that you mentioned paying someone to design your online store.
Given this information, I recommend contacting your designer to find out how they added that theme to your store. After that, you have two options:
- Purchase a valid license for the reported theme.
- Completely delete all copies of the theme from your account.
If you choose to purchase the theme, you will be allowed to keep your customized version. Once you have taken one of these actions, please reply to the email from Shopify to inform them of the resolution. Until you respond to that email, your storefront may remain locked until the review is completed.
To summarize:
- Contact your designer to know how they added the theme to your store.
- Decide whether to delete all copies of the theme or buy the theme license.
- After you make your decision, communicate it to Shopify via the email you received with more information.