How do I fix formatting issues on my contact us page?

Shopify Discussion
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Topic summary

  • Initial report: A merchant creating a Contact Us page in Shopify saw a bulleted list display incorrectly after publishing—sentences appeared scattered across the page rather than in a neat list.
  • Support response: A Shopify staff member suspected a formatting issue and requested the store URL to investigate further.
  • Update: The merchant later confirmed the problem had resolved on its own or after unspecified changes; no root cause or steps were shared.
  • Outcome: No further action was required; support offered ongoing help if needed.
  • Open questions: Cause of the formatting glitch and the exact fix remain unknown, so no reproducible solution is documented.
  • Artifacts: No images, code, or theme details were provided, limiting diagnostic insight.
Summarized with AI on February 22. AI used: gpt-5.
1

Hello everyone. i am writing up a contact us page and did the bulleted list. i published the page and the sentences are being weird. they are all over over the page and not in a neat order. has anybody run into this issue? im so confused on why this is happening. please help

2

Hey @DeckerDreams ,

This sounds like a formatting issue although without being able to see your store, it’s difficult for me to establish exactly what is happening. If you could please share your store URL I will be able to take a much closer look.

Look forward to hearing from you!

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3

Hey there! I’m not sure what I was doing wrong but everything is okay now! Thank you for reaching out :blush:

4

Glad to hear everything is working @DeckerDreams ! Don’t hesitate to reach back out if you require any further assistance as you continue to work on your store.

All the best,

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