How do I fulfil orders from different locations to match the location of the buyer?

Payments + Shipping & Fulfilment
1

I have 3 locations holding my inventory.

I want to fulfil orders from specific locations based on a customer’s country.

i.e. if a customer is in the US I want to fulfil from my US inventory and if a customer is in Germany I want to fulfil from my EU inventory.

I’ve set up Locations, Markets and Shipping zones but can’t figure out how to map everything to make that happen.

I’d have thought Order routing would do it, but nothing there seems relevant.

Any suggestions would be much appreciated!

2

I’m not sure on the order routing, I would think shipping markets / stay within destination market could achieve this but I haven’t personally done that.

If you can’t find a native solution in Shopify, you can do that with Order Automator app. You just create rules to assign locations based on the country. For example if shipping country = Germany then change location to GERMANY_LOCATION. You can also create complex rules if needed.

3

Thanks for the reply. I think the problem is that my Locations, Markets and Shipping zones don’t all map 1-1.

Thanks for the app suggestion - I’ll have a look at that. It would be annoying if I can’t do it natively and have to pay for an app. Maybe Shopify Flow could also be an option.

4

Did you manage to figure out a solution within Shopify? You can definitely do this quite easily with our app Starshipit, but it’s another solution to add on which might not be ideal for you! Definitely interested to hear if you figure out an approach. Good luck!

5

Hi,

Did you find a solution to this within Shopify? I’m currently struggling with the same issue so would be interested to know if you found a fix?

Many thanks!

6

Same issue here.
Can someone please help?
I believe it should be pretty simple in our case: US orders from US warehouse. Canadian orders from Candian warehouse.

7

The reason this is painful natively is that Markets and Shipping zones control where you sell and what rates show, not which location actually fulfils the order. Shopify’s order routing only ranks locations by inventory, priority and proximity, there’s no native “if country = Germany, fulfil from EU” rule unless you’re on Plus building a Functions location rule.

My app Advanced Fulfillment Rules solves this issue for many of our users by allowing you to set rules for assigning orders to locations based on the shipping address and even the zip/postal code