How do I get a refund for an unused subscription at Llama Jo Handmades?

Shopify Discussion

Topic summary

Refund request for a subscription charge after a free trial at Llama Jo Handmades; the user says the plan wasn’t used and may not have been canceled in time.

Shopify support advises they can’t authenticate or issue refunds via the public forum. The user must log in to their store and use Shopify’s Contact Us page (link provided) to reach a Support Advisor who can review the store and the charge.

Key term: “Authenticate” means verifying account ownership securely before account-specific actions like refunds.

Action item: Log in and contact Shopify Support through the official channel for a case review.

Status: Unresolved in-thread; outcome depends on direct support review.

Summarized with AI on March 5. AI used: gpt-5.
1

Hello I need a refund issued for my account I didn’t use the subscription after the free trial and I guess forgot to have it cancelled or it didn’t process for Llama Jo Handmades. Please advise me on how to get one issued

2

Hey @Cnrojas .

Thanks for reaching out.

Sorry to hear about the troubles, we certainly should be able to assist you with this. If you would like a refund on the charge you have received, we will need to take a closer look at the store. Since we cannot securely authenticate you over our community forums, you will need to login to your store using our Contact Us page. This should allow you to speak with a Shopify Support Advisor that can look further into this for us.

Let me know if you have any questions or concerns.