How do I get a refund for an unwanted Shopify subscription plan?

Shopify Discussion
1

dear shopify,

I have just create Shopify Store and I select a 2 year plan by mistake that I did not want to take, my payment has been deducted, I want to take it back , what is the procedure?

i am new user i just try to understand on shopify

2

Hey, @moizoffers .

Welcome to our Community forum! Thanks for bringing your question to us here. I understand that you’re hoping to get a refund for the subscription plan you’ve chosen. I’m happy to point you in the right direction.

In order to look into this for you, we’ll need to access your account. While we’re not able to provide account-specific support through the Community forum at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request. Our support team will be more than happy to help.

To gather some more context, are you hoping to switch to the monthly plan instead? I’m interested in hearing more about your business plans!

3

Hey, @moizoffers .

I hope you’re doing well today! I’m just checking in to ensure that you receive all the help you need. Were you able to reach out to our support team?

Warmly,

4

I want to change my annual plan to get a monthly plan and get the rest of the money back,

help me

5

I want to change my annual plan to get a monthly plan and get the rest of the money back,

help me

6

dear shopify team,

I have just create Shopify Store and I select a 2 year plan by mistake that I did not want ,so my payment has been deducted, I want to take it back ,And how to change my plan from annually to monthly what is the procedure?

i am new user on shopify ..

help me thanks

7

Dear shopify,

I hope you are all well,
No one is helping me I would like to change my plan from annual to monthly
and I want to get back my paid money Which I gave in the context of the
annual plan Please tell me the easy way and help me…

Store name : moizoffers

Billing number:127509882

8

Hey, @moizoffers .

Thanks for getting back to me. I understand that you still require some assistance looking into your billing. I definitely want to help. In order to look into this for you, we’ll need to access your account. While we’re not able to provide account-specific support through the Community forum at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request. Once you have logged in to your account, type your request in ‘Ask about a topic’, scroll down to ‘Get Support’ and then click ‘Continue.’ Our support team will be more than happy to look into a refund with you.

All the best,