I had ordered from a shopify store some time ago, and the store is now unavailable.
I have contacted their email multiple times but got no response.
https://era0123.myshopify.com/72340996415/orders/87b5a02a4d4cdc676ed8be6c66ddc24e
this is the website with my order info
How do i get my product, or a refund?
Hey @olivegardee !
I’m so sorry to hear that you had a negative experience with your online order. Since the seller has been unresponsive and if it has been more than a few weeks since you placed the order, I recommend contacting your bank or payment provider for the next steps. That page also has a link to submit a report to our team, we can then investigate further. Alternatively, you can reach out to our live chat team via the Shopify Help Center and submit a report that way.
Thank you for letting us know about this.
I suggest that you reach out to the Shopify Help Centre and submit an official report.