How do I get development store ownership back?

Shopify Discussion

Topic summary

A developer accidentally transferred their nearly-complete development store (90% finished) to another Shopify account while testing the ownership transfer feature. The transfer triggered a subscription requirement that now blocks store access.

Current situation:

  • Cannot access the store or return it to the original partner account
  • Subscription page prevents entry

Support attempts:

  • Contacted customer support multiple times (10+ representatives)
  • Issue escalated to billing team over 5 days ago with no updates
  • One support agent suggested purchasing a subscription to regain access

Status: Unresolved. The developer is seeking faster solutions to recover store ownership without paying for a subscription on what should remain a development store.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

I have developed a store from scratch (almost 90% done). Testing many many things, while testing I have tested the store ownership transfer. I have transferred my development store to my another shopify account. After transfer, the subscription page blocks the store access. I can’t access and get my store back to original partner account.

I have contacted the customer support, spoken with more than 10 people. everyone says escalated the issue to the billing team, but its been more than 5days and still i didn’t get any updates. One of the customer supports insists me to make a subscription and get the store.

Is there any way to rectify the issue quickly?

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