How do I get hold of shopify support to report fraud?

Payments + Shipping & Fulfilment

Topic summary

A customer purchased sneakers from a suspected fraudulent website (archivebrands.co.za) that appears to be impersonating a legitimate brand called Archive TGF. The site is built on Shopify.

Key Issues:

  • Payment was made, but the buyer immediately recognized it as a scam
  • Bank (Capitec) was contacted within minutes to reverse the transaction but has not been helpful
  • Nearly a week has passed and the fraudulent website remains active
  • No valid contact details are available; the email address provided after ordering no longer exists

Current Status:

  • The buyer is seeking guidance on how to contact Shopify support to report the fraud and obtain shop owner details
  • Looking for assistance in recovering funds
  • The discussion remains unresolved with no clear solution provided yet
Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

Recently I bought sneakers from a scam website (archivebrands.co.za) imitating Archive TGF. The shopify web link is:

https://shopify.com/69533171908/account/orders/b8a041a8d01585c16ed24c553e783983

After making payment I immediately realised the mistake I made. Within minutes I contacted my bank (Capitec) to reverse the transaction however they kept going in circles. It’s almost been a full week since the transaction and the website is still active.

I hope someone can assist with direction on how I could get my funds bag as it’s not small change. Any help will be appreciated.

I tried contacting shopify to get more details of the owner as I couldn’t get any contact details and the only email address I got when I placed the order no longer exists.

2

Your reply don’t make sense..