How do I get in touch with Shopify customer service reps?

Shopify Discussion
1

I’m trying to file a claim for a packaged shipped via UPS/Shopify shipping and it instructs me to contact a Shopify rep. Except it leads me to an endless loophole of searching for a topic, logging into my store, and then it happening again.. with no prompt to chat/call/email.. how can I contact them?

Thanks

2

Try opening this Support Chat link in Chrome Incognito mode.
https://help.shopify.com/en/support/topic-select/starting-a-store/contact/chat

3

Thanks, but am I going to have to do this every time I need to contact support? Can’t you guys fix whatever’s going on on your side? Or maybe someone can help me here with filing a UPS claim cause the rep I’m talking to doesn’t know what they’re talking about.

Thanks

4

Hi @Rap_Scallion

You should always be able to access our live support through the Help Center. When you go to our Help Center and choose Support > Contact support from the top navigation menu you can then sign into your merchant account, follow the prompts to choose a topic and you will be able to see all available live support options listed below our Help Center documents.

If you are having any issues, please share some screenshots of what you are seeing and let me know what you are clicking on so I can check to make sure it is working.

5

Thanks Shay. A lot of the time it does work that way. But every so often, it puts me into a loop, where there is nothing I can do. It never gives me the option to chat/email/call, it just resets me back to the first help screen.

It was doing that today until I logged in with an incognito window.