My shop was locked due to a theme issue, I corrected it and purchased a new theme, how do I contact them so I can have my store unlocked? Thanks In Advance
Hi @jeannine12
I’m glad to hear you were able to get this resolved so quickly! You should have also received an email to your account owner email address listed on the store about this. Double check your spam/junk mail for that. Please reply back to that email and inform our support team that a theme license has been purchased along with your proof of purchase. They will review and continue assisting you with this from there.
If for any reason you do not have an email regarding your theme license, please reach out to our authenticated support channels to get additional help. Please note, that the team handling these reviews only reply via email so reaching out to live support will not expedite the process and should only be done if you aren’t able to find any communications about this.
To access our live support, please follow this link: Shopify Help Center. Next, you will want to follow the on screen prompts to sign in, choose your topic and issue and at the bottom of the help articles provided will be all available live support options.
Thank you. The problem has been fixed and I appreciate your help.
Jeannine