my domain expired today and i need to renew it but i have spent 5 hours on Help Center going round and round trying get support email, chat, or place to open a ticket? This is so frustrating and i don’t understand how to get help?
Hey, [email removed]Stephanie1231!
I’d love to help you out with your domain concern. If you were unable to activate auto-renew or the auto-renewal of your domain failed, our support team will need to manually renew the domain for you as this option is not available within the admin. This is the next best step for this concern, so I’m glad to learn you thought of contacting our support team. Since you were unsuccessful in reaching them, I’ll guide you through the process of creating a support ticket. Please feel free to follow the steps below to get in touch with one of our support advisors.
- Visit our Help Center.
- Chat with the AI assistant and enter “account concern.”
- Click Chat with a Support Advisor as shown on this screenshot.
Once your domain is renewed, please ensure to turn on the auto-renew setting to prevent any downtime in your store. You can refer to this guide to activate auto-renew.
If you run into an issue contacting our support, let me know and I’ll help you further!