A order I placed April 21st I placed a order with a company called pureteaskincare I ordered the three pack Pheromone perfume for women and never received my order or a refund, now I’m being ignored and just keep getting an automated email. What do I do?
Hey. @Chocolate_1_1 !
Thanks for getting in touch about your order experience.
I can understand how frustrating it would be to have not received your delivery and also a refund.
From my understanding it looks like you’ve already tried reaching out to this seller but to no avail.
Shopify is a website and shopping cart service that some shops use to build their online stores. It’s important to note that Shopify does not handle the shipping or management of inventory or orders for individual stores. Each merchant’s shop is an independent business and is responsible for running their own business, including fulfilling orders. While we do not have access to contact details for individual stores or information on what they sell, we encourage you to report any suspicious activity at this link here. Reported cases are investigated in order to verify whether the respective stores are on Shopify and, if they are acting maliciously, these stores are removed from the platform, if they have not already been. However, I should point out that we cannot get your money back, as Shopify does not have access to transaction money.
In regard to you getting you refund, I would suggest reaching out to your bank or payment provider to discuss possible refund options. Some financial institutions offer consumer protection mechanisms that may be able to assist you in this situation. We recommend reading this article by clicking here that explains how to request help from the main banks.
If you have any further questions, please do not hesitate to let me know!