Majority of our items we offer shipping, however, our large furniture pieces, we don’t want to ship. How can we have these be pick up only with shipping not me an option? We use the free Dawn theme currently.
Topic summary
Goal: Make large furniture items pickup-only (no shipping) in a Shopify store using the Dawn theme.
Key setup steps provided:
- Enable Local Pickup for the store location(s) that hold the furniture inventory.
- Create a separate Shipping Profile for furniture (Settings > Shipping > Create new profile) and add all large items.
- Add a Shipping Zone for the store’s state/province but do not add any shipping rates. An error will appear, but Pickup will show at checkout if the zone matches a pickup-enabled location.
- Test with one product before moving all items.
Follow-up issue:
- Customer only saw paid Local Delivery and couldn’t select Pickup.
- Troubleshooting advised: confirm pickup is enabled for the relevant location(s). If pickup still doesn’t appear, contact Shopify live support via the Help Center. POS isn’t required to reach support.
Status:
- Initial configuration guidance provided and acknowledged as helpful.
- Pickup vs. delivery choice remains unresolved for the merchant; escalation to live support suggested.
Hi @refashion
This is definitely doable! To setup your large furniture items to be pickup only will require you to have a separate shipping profile and to ensure that local pickup is also enabled.
The first step is to ensure you have pickup enabled on your store. This will be location based, so if you have large item furniture in multiple locations you will need to ensure you have pickup enabled for all of them.
If you have not yet set this up on your store, you can find the instructions for that here: Setting up pickup for online orders · Shopify Help Center
Once pickup is setup, you will want to create a separate shipping profile for the large items in your store, this will provide a unique set of rates (or lack thereof) for the items inside the profile. The steps for that are:
In the store admin head over to Settings > Shipping, next to the heading “Custom Shipping Rates” click the link to “Create new profile”.
Fill in a name for the shipping profile (for your own use, customers don’t see this) and add all your large furniture items to the profile.
Next, you will add a shipping zone, but you will not add any shipping rates. The zone should be for the state/province your business is located in.
This will show an error that the items in the profile can’t be checked out, this is okay! As long as the zone is setup for the same location as your store eligible for pickup, the pickup option will be available at checkout. Try with just one product, or a test product if you want to test the setup before moving all products over. Let me know here if you need any additional help with this.
1 Like
This helped tremendously. Thank you!
Is there a way to make it so they can choose local delivery or pick up? It
defaulted to making them pay for local delivery and didn’t give them an
option to check-out.
If they only had the option for local delivery, and not pickup at the checkout, you will want to ensure your options for pickup are available. If you need help troubleshooting this don’t hesitate to reach out to our retail support team. You can find their contact information in your store admin under the Point Of Sale sales channel or in the Support tab in your Shopify POS app.
I don’t use the POS feature. Under the Local Pickup tab it says allows
pickup & is in green. Is there something else I’m missing?
That should be all that is required. If you don’t feel that the experience is happening the same as I have shared here, I would reach out to our live support for additional help. If you don’t have the POS app installed yet you can still contact our support team through the Help Center.
To contact our live support please follow this link: Shopify Help Center - Contact Support, sign into your store account, search for your issue and use the contact support button at the bottom of the search results to see all our live support options.