How do I insert a Trust Pilot widget into my website?

Technical Q&A

Topic summary

Difficulty adding a Trustpilot reviews widget to a Shopify site via the Trustpilot app’s drag-and-drop customizer. The widget does not appear after being placed.

What’s been tried:

  • Trustpilot app is installed on Shopify and the in-app widget customizer is used, but the widget won’t show.

Proposed cause:

  • A responder suggests a paid plan may be required to use Trustpilot widgets. The original poster asks if two widgets are free; the responder says availability depends on the plan details shown in the app.

Additional input:

  • Another user asks how to purchase the relevant plan.
  • A second user on the free plan reports the app advertises 2 free widgets but drag-and-drop still doesn’t work.

Key terms:

  • Trustpilot: a customer reviews platform; widgets embed review content on a website.
  • Shopify: an e-commerce platform.

Status and open questions:

  • No confirmed solution. Unclear whether the failure is due to plan limitations or a technical issue.
  • Open items: confirm which widgets are free in the Trustpilot app, how to purchase a plan, and whether drag-and-drop should work on the free tier.
Summarized with AI on January 11. AI used: gpt-5.
1

I have been trying to insert the trust pilot widget box to my shopify website, but it will not let me drag and drop the widget to my site. i’ve been searching the web countless’ly and cannot find an answer.

My shopify website is LyricalLights.com,

Any help would be appreciated thanks.

2

Hello @LyricalLights

Have you installed the trustpilot app on your Shopify store? If yes, then you can add the widget on the desired location using the app as it has in-built widget customizer.

3

Thank you for replying @amanbatra ,

I have indeed installed the truspilot app on my store, although the widget customizer will not allow me to add the widget to my website. I have dragged and dropped the widget box onto my site and it will not show??

1 Like
4

@LyricalLights

Have you purchased the plan for using the trustpilot widgets? If not then it will not let you add the widget.

5

Are their not 2 free widgets without a plan?

6

@LyricalLights

This can only be checked in the trustpilot app as which widgets are free as per different plans.

7

Hi, do you know how I purchase the plan you have mentioned?

8

Hey,

did you find a solution? I have the free plan and it is mentioned, that i can use 2 widgets for free, but drag and drop doesnt work.

wbrg