Thank you King, it is helpful and give me hope to pursue my business with Shopify! I appreciate your good advices!
Topic summary
Integration status: Users report the Contrado Shopify app is no longer visible in the App Store. A Shopify staff member suggests it was unpublished and recommends contacting Contrado for confirmation or considering other Print on Demand (POD) alternatives (POD = products printed after purchase). A direct app link was shared, indicating possible continued availability.
Conflicting updates: One user was told Contrado would discontinue dropshipping on Aug 1 (artists notified May 1). Another heard Contrado planned to stop but decided to continue, expecting the app to return. These claims remain unverified.
Current functionality/issues: Some confirm Contrado still works with Shopify but report problems—shipping notifications reach only the store admin, not customers. One user fixed issues by uninstalling the old app and reinstalling the new version.
Open questions: Whether uninstalling/reinstalling affects existing product listings or requires resyncing is unclear. Multi-item orders sometimes fail to integrate fully. Support responsiveness is a concern (22 days without reply).
Actions suggested: Try uninstall/reinstall via the shared app link, contact Contrado support for status, and consider manual order input or alternative POD apps if issues persist.