Merchant seeks guidance on granting DHL’s IT team access to a Shopify store to implement a rate-based integration, as instructed by a DHL representative. Uncertainty centers on how and whom to contact at Shopify to set this up.
A community member provided the official Shopify Help Center chat link as the contact method for Shopify Support.
The original poster acknowledged the help with thanks, suggesting the immediate request for contact information was resolved.
No technical steps, configuration details, or alternative integration methods were discussed. No attachments or code were involved.
Status: Resolved for now. Next action is to contact Shopify Support via the provided Help Center chat link to coordinate access for DHL’s IT team.
Hello,
The DHL officer I am working with told me that I must contact Shopify to secure access into my eshop for their IT team, so they can perform system integration based on the rates they offered me.
But I can’t figure out where, how, whom to contact and what to do.
Please let me know. I am somewhat at loss.
Thanks
Yasmine
Hi @kinshipshop ,
You can contact Shopify here: https://help.shopify.com/en/questions#/contact/chat
Thank you!! ?